Концептуальна модель системи операційного управління клієнтською базою користувачів послуг
Journal Title: Математичне моделювання - Year 2018, Vol 1, Issue 2
Abstract
CONCEPTUAL MODEL OF OPERATIVE MANAGEMENT SYSTEMS CLIENT BASIS OF KORISTUVACH SERVICE Grigorenko V.U., Kadilnikova T.M. Abstract At present, the development of operational management of processes and information technologies in Ukraine became accessible due to the development of not only mathematical and information models, but also Web-technologies. The issue of operational management at present, both in scientific and methodological and organizational and practical terms, is not a sufficiently developed problem. The urgency of this study is that the operational management and informatization of the organization's activities are the most important instrument of development, providing a reliable and efficient work, and the very widespread use of information technology provides growth of labor productivity, lower operating costs, increase the maneuverability of organizations, increase their competitiveness zhnosti. The purpose of this research is to develop a conceptual model of operational management of the customer base of users of services on the basis of theoretical and analytical studies, the substantiation of proposals for the organization of operational management in the various organizational and legal forms and practical recommendations for improving operational management in the organization in modern conditions. The article is devised a conceptual model of operational management of the client base of service users. The necessity of operational management of the processes of functioning of the client base is substantiated, which will solve most of the problems related to storage, structuring, processing and information search, will allow to accelerate the work of the whole organization. The scheme of the process of connecting the user of services to the operating system is developed. An automated procedure for obtaining documentation, structured data storage, and fast data search in the database, which is customized for the main parameters, is created. The methodology for constructing the operational management of a client database can be applied in different directions of the activities of organizations of all forms of ownership. References [1] Gorfinkel V.Ya., Shvandar V.A. Economics of organizations (enterprises) / Gorfinkel V.Ya., Shvandar V.A. – M .: UNITI, 2007. – 320 p. [2] Grigoriev, Yu.A. Profitability of the enterprise and problems of improving reporting / Yu. A. Grigoriev – M .: Consultant, 2005. – 370 p. [3] Dwarf A.E. Economics and organization of the enterprise: Practicum / Karlik A.E. – SPb .: Publishing house PbGUEF, 2010. – 218 p. [4] Lukicheva L.I. Organization Management: textbook of higher educational institutions - 3rd ed., Sr. – M .: Omega-L, 2006. – 360 p. [5] Porshnev AG, Rumyantseva Z.P., Salomatin N.A. Management of the organization. / Porshnev AG, Rumyantseva Z.P., Salomatin N.A. – Moscow: Infra-M, 2006. – 350 p. [6] Strazhev V.I. Operational management of the enterprise, problems of accounting and analysis / Strazhev V.I. – Minsk: Science and Technology, 2005. – 485 p. [7] Brass, A. A. Organization Management: textbook / A. A. Brass. – Minsk: Amalthea, Minsk: Misanta, 2014. – 344 p. (in Russian). [8] Wolfson B. Flexible project and product management / B. Wolfson. – SPb. et al .: Peter, 2015. –141 p. (in Russian). [9] Silva, José. Silva Method Art of Administration / Jose Silva, Stone Robert. – Minsk: Potpourri, 2015. – 254 p. (in Russian). [10] Starzhinsky V. P. On the way to the society of innovations: [monograph] / V.P. Starzhinsky, V.V. Tsepkalo. – Minsk: RIVS, 2016. – 445 p. (in Russian).
Authors and Affiliations
В. У. Григоренко, Т. М. Кадильникова
Keywords
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- EP ID EP445059
- DOI 10.31319/2519-8106.2(39)2018.154251
- Views 84
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