Patients’ satisfaction as one of the aspects of the quality of health care
Journal Title: Medycyna Ogólna i Nauki o Zdrowiu - Year 2015, Vol 21, Issue 2
Introduction. In the contemporary times, looking after the quality of health services is not only the way of being competitive on the market, but most of all the possibility of improving patients’ satisfaction. Without any doubt, the quality of medical services and treatment are of the highest importance to every person who undergoes regenerative medicine activities. The aim of the studies was to determine the opinions and satisfaction of the hospitalised patients as regards the received medical services and their quality. Material and methods. The study was conducted between February and March 2012 among the hospitalised patients (104 people). The survey technique was employed, with authors’ questionnaire consisting of 39 questions. To assess patients’ satisfaction as regards medical services, the 5-level Likert scale was utilised. To prepare the statistical elaboration of the results, the authors used Microsoft Excel, Gnu R software and Gretl package. The studied parameters were compared by employing the chi-square test and Pearson correlation coefficient. Results. The patients taking part in the study had the best judgement about the convenience of visiting hours (60.6% of positive opinions). Among the examined areas, the most adversely marked issue was the amount of time devoted to patients by doctors (only 41.7% of positive responses). Conclusions. The conducted studies allowed to identify those areas, the quality of which, in patients’ opinion, is unsatisfactory and requires improvement.
Authors and Affiliations
Monika Szpringer, Jarosław Chmielewski, Justyna Kosecka, Bogumił Sobczyk, Olga Komendacka
[b]introduction[/b]. Sexuality is a general sensation and behaviour related to the feeling of sexual desire. It affects all aspects of life and evolves with the age and experience of the individual. [b]Aim.[/b] The aim o...
W pracy omówiono następstwa zdrowotne otyłości związane z ryzykiem rozwoju zaburzeń i chorób, między innymi: cukrzycy typu 2, chorób sercowonaczyniowych, stłuszczenia wątroby czy zmian zwyrodnieniowych układu kostno-staw...
One-Step Nucleic Acid Amplification – a new method for the detection of metastases of solid tumours of the lymph nodes
Introduction and purpose. None of the applied methods of lymph node assessment is perfect. The need to wait a long time for the results is the disadvantage of postoperative histopathological examination. In the case of a...
W artykule zwrócono uwagę na etyczne dylematy związane z przekazywaniem pacjentowi niepomyślnych informacji o stanie zdrowia. Podkreślono szczególne znaczenie efektywnej komunikacji między lekarzem a pacjentem (zwłaszcz...
How To Cite
Monika Szpringer, Jarosław Chmielewski, Justyna Kosecka, Bogumił Sobczyk, Olga Komendacka (2015). Patients’ satisfaction as one of the aspects of the quality of health care. Medycyna Ogólna i Nauki o Zdrowiu, 21(2), 132-137. https://europub.co.uk/articles/-A-58469