Role of personnel's training in motivating the customers to use electronic bank services in view of Bank-Shahr personnel
Journal Title: Journal of Science and today’s world - Year 2014, Vol 3, Issue 4
Abstract
This investigation aims to specify the role of personnel's training in motivating customers to use electronic bank services in view of Bank-Shah personnel, assistants and presidents. Method of research is survey- descriptive and samples involve all the presidents (n=75), assistants (n=38) and personnel (n=336) in all Bank-Shahr branches of Tehran. There were 35 presidents, 28 assistants and 156 personnel selected as samples via simple random sampling method. Instrument for this research was researcher made questionnaire and data collected by it was studied by illative-descriptive static involving single variable T test. The results indicated that role of personnel's training in motivating customers to use electronic bank services was positive (p<0.001).
Authors and Affiliations
Sana Shahri, Khodabakhsh Dashgarzadeh, Mehdi Nikfarjam
Keywords
Related Articles
- EP ID EP29437
- DOI -
- Views 283
- Downloads 3
The truth of thanking
Thanking is a concept in Qur’an, which has been bib as on the supreme features of man. In this paper after considering the literal and lexical concept of thanking, it is compared with praising and eulogy. Then in explai...
The relationship between social intelligence and capabilities and skills of PE teachers in Tabriz
The present study aimed at examining the relationship between social intelligence and abilities and skills of PE teachers in Tabriz. Regarding the purpose and method of data collection, this study is applicable anddesc...
The effect of dividend payments in the economic value of companies listed in Tehran Stock Exchange
The study examined the impact of dividend payments in the economic value of companies listed on the Stock Exchange in Tehran. According to research scientists of the world financial, economic value added can used as a b...
Factors Affecting the Attitude of Customers to Online Shopping (Case Study: Youth of Jahrom)
Given the widespread expansion of the Internet around the world, and the growing dependence of humans and its daily activities (such as job, shopping, leisure, communication with others, etc.) on it, it seems that the I...
The effect of group training of metacognitive techniques on obsessive-compulsive disorder in obsessivecompulsive male students at dormitories of Shahid Chamran University of Ahvaz
The present study is of experimental-field type with pretest-posttest design with control group and was conducted with the aim of exploring the effect of group training of metacognitive techniques on obsessive-compulsi...