The development of a questionnaire to measure business process maturity
Journal Title: European Journal of Management Issues - Year 2017, Vol 25, Issue 2
Abstract
Purpose: the creation of a questionnaire for business process maturity measurement. Design/Method/Approach. The authors developed a set of items and applied confirmatory factor analysis in order to demonstrate questionnaire validation and reliability. Findings. The model supports prior research to the extent that business process maturity can be explained by strategic alignment, governance and culture. Surprisingly, methodology showed weak result and IT & Technology as well as people did not seem to be part of the model. Theoretical implications. This research not only confirmed prior research but also showed that there is wiggle room regarding the underlying factors of business process maturity and how to apply them. Practical implications. This research provides a questionnaire for practitioners to assess business process maturity. Originality/Value. The authors created a questionnaire that can be used in practice and is based on factors backed up by academic research and findings. Research limitations/Future research. The authors suggests applying the questionnaire to a larger sample size as well as expanding the statistical methods used. Paper type – empirical.
Authors and Affiliations
David Aberle, Jan Henkel
Keywords
Related Articles
- EP ID EP295638
- DOI 10.15421/191716
- Views 217
- Downloads 0
Регулювання міжнародного руху людських ресурсів України в умовах глобальної інтелектуалізації
Under conditions of global intellectualization of technology, information–communication and transport infrastructures are closely connected to the utilization of intellectual and creative capabilities of human resources....
Process innovation: requirements and opportunities
Purpose. The purpose is to assemble the list of the most important requirements and opportunities of process innovation through the analysis of the main and most recent scholarly developments related to the study of proc...
Методологія проектного менеджменту в туризмі
The dynamic development of tourism requires the creation of new service packages atraktyvnyh appropriate quality and quantity, which in essence is a project. Development and implementation of effective and efficient soci...
Особенности применения индикатора «скользящая средняя» для повышения эффективности инвестирования
The methods of calculating a simple, weighted and exponential moving averages has been considered. The features of investing on the systems with two (R. Donchian) and three (R.Allen) moving averages are examined.
Оценка инновационного развития региона как инструмент совершенствования региональной инновационной системы (на примере кемеровской области)
The article discusses the concept of innovative development of the region and the regional innovation system, identified three components of the regional innovation systems: innovation potential, innovation climate, inno...