The Impact of Total Quality Management on Organizational Performance in Syria "Damascus"
Journal Title: International Journal of Business and Management Invention - Year 2018, Vol 7, Issue 2
Abstract
The aim of this study is to measure the impact of Total Quality Management (TQM) on organizational performance (OP) in the private Islamic banking sector in Syria, Damascus. The questionnaire was directed to three Islamic banks, (Syrian International Islamic Bank SIIB,Baraka BankandSham Bank) in the upper and middle management levels.The research was based on a questionnaire to measure the search variables, namely (TQM) which are (Employees Involvement, Customer focus) and organizational performance(OP)Which has been measured using a Balanced Score Card(BSC),The questioner is divided in for sections (financial, client, internal operations, learning and growth), where the number of questionnaires valid for the study has reached (63) questionnaires. The results of the research showthat the TQM and Balanced Score Card are implemented within the studied banks at a high value. There is a significant effect of employee engagement and customer focus on organizational performance (Balanced Score Card).
Authors and Affiliations
Alaa Muzayen, Supervisor Dr. Abdul Hamid Alkhalil
Keywords
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