THE QUALITY OF ADMINISTRATIVE SERVICES
Journal Title: Zeszyty Naukowe Wyższej Szkoły Humanitas Zarządzanie - Year 2011, Vol 12, Issue 2
Abstract
The quality of services and goods is an important element of the activity of entities in the private zone, including in particular, those which conduct the activity of business entities. Changes in the scope of the management of the public sector and the introduction of the principles and methods typical of private entities have also made it necessary to become interested in the quality of conducted public activity. This is so as the recipients of the actions of public administrative bodies expect not only performing the actions required by the regulations of the law, but also expect them to represent appropriate quality. As a result, the entities responsible for the functioning of public administration are obligated to become interested in the whole range of issues relevant to the quality of services provided by them, including, in particular, the factors by which this quality is determined and by which the improvement of it is influenced.
Authors and Affiliations
Dorota Fleszer
Keywords
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