THE RELATIONS OF ORGANIZATIONAL COMMITMENT AND BURNOUT: A QUALITATIVE RESEARCH ON A CALL CENTER EMPLOYEE
Journal Title: Uluslararası Batı Karadeniz Sosyal ve Beşeri Bilimler Dergisi - Year 2018, Vol 2, Issue 1
Abstract
The aim of this research is to understand organizational commitment and burnout to analyze whether organizational commitment levels of employees are significantly related to burnout or not. For this purpose, a qualitative research was designed and the perpective of the team leaders in a call center in Düzce were consulted about organizational commitment and burnout. The data were collected with a 9-question interview form containing questions related to organizational commitment and burnout and analyzed with descriptive analysis technique. Findings have shown that the emotional and normative commitment of team leaders is low and their continuing commitment is high. However, it has been found that team leaders have experienced burnout on certain issues, but it has been found that they have a career plan, a positive relationship with superiors, a loyalty to personality traits, and a decrease in burnout.
Authors and Affiliations
Süleyman AĞRAŞ, Emre Genç
Keywords
Related Articles
- EP ID EP432895
- DOI -
- Views 100
- Downloads 0
EXAMINATION OF ESKİŞEHİR AS A BRAND CITY IN CITY MARKETING
In the 21st Century marketing world, not only products and services, but cities have also become part of marketing communication. Capitalism plays an important role in the destruction of the differences of cities, so cit...
POLITICIZATION OF ENVIRONMENTAL UNDERSTANDING: GREEN POLITICS AND TURKEY
Because of the increasing environmental problems after the industrial revolution threatening the existence of live and lifeless environment, it has led to the question of environmental damage and the emergence of environ...
Econometric Analysis Of Budget Deficits Determinants: Example of Turkey (2006-2015)
The aim of this study is to reveal the effects of budget deficits in 2006-2015 on growth, inflation, employment, unemployment and foreign exchange deficits through econometric analyzes. In the study, the stability of the...
SOCILOGICAL STUDY OF CONSUMPTION SOCIETY FROM THE PERSPECTIVE OF GLOBALIZATION
Human being begins to consume to meet certain needs in order to sustain his/her existence. Throughout history, specific consumption behaviors have been observed in each community. In this respect, there is a consumption...
Rural Sociology and Rural Development
The aim of this study is to analyze the countries’ development in terms of the phenomena of economy, demography, labour force, environment, gender and social life etc. Nowadays, rural development fact has acquired an int...