Workforce Analytics the Prospect of HRM: A Study of BPO Sector
Journal Title: International Journal of Business and Management Invention - Year 2018, Vol 7, Issue 5
Abstract
This study aims to examine human resource development using analytics how it has transformed the delivery of HR services and the role of HR in BPO sector. In spite of the complexity of HR and the different roles HR plays, there has been limited research which helps inform the selection, application and use of HR metrics and analytics to the operational, managerial, and strategic levels that HR occupies. On this basis, the goal of this article is to provide a framework that describes the data needs, decision characteristics, and HR metrics to these different levels of HR activities and decision-making. The research provides a number of research propositions and implications of the employee’s data. The paper concludes with a discussion of the implications that this framework on how HR decisions are made, the types of data used in support of these decisions, and the metrics used to make better decisions for future operations of firms.
Authors and Affiliations
Masese Omete Fred, Dr. Uttam M. Kinange
Keywords
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