QUALITY EVALUATION CRITERIA FOR SERVICES SUPPLIED BY ELEVATOR COMPANIES TO RESIDENTS OF RESIDENTIAL BUILDINGS
Journal Title: ЕКОНОМІЧНИЙ ДИСКУРС - Year 2019, Vol 1, Issue 2
Abstract
Introduction The sector of elevator services is in crisis conditions in Ukraine. The number of elevators which are out of safe period of work is increasing with every year. There are numerous reasons for this situation: lack of financing of elevation services sector, low quality of maintenance,ignoring the rules for using elevators by some residents, vandalism, the absence of state and municipal (in the majority of cities) policies of elevator’s reconstruction. The next important factors is the absence of monitoring of quality of services supplied by elevator companies to residents of residential buildings what is the determinant of safe elevators usage. Methods. Standard methods of statistical analysis, questionnaire have been applied for this research. Results. The sample is elevators in Kharkiv, Poltava and Chernigiv which were installed over 30-40 years ago. The experts are residents of residential buildings who use elevators and representatives of elevator companies. The quality criteria for services supplied by elevator companies to residents of residential buildings have been substantiated for this research. The quality of elevator companies services has been evaluated from the position of representatives of elevator companies as well as point of view of residents of residential buildings with six and seven quality criteria respectively. Discussion. The research has revealed that it is important to continue improvement of methodology of quality evaluation for services supplied by elevator companies to residents of residential buildings as well as the list of corresponding criteria. And this work should be a permanent process. Besides, the methodology of assessment of all the parameters of elevator’s functioning with special devices must be developed.
Authors and Affiliations
Evhen Kaylyk
Keywords
Related Articles
- EP ID EP673270
- DOI -
- Views 115
- Downloads 0
ANALYSIS OF THE INFLUENCE OF THE AGRO-LANDSCAPING ORGANIZATION OF THE TERRITORY ON THE ECONOMIC EFFICIENCY OF THE ACTIVITY OF AGRICULTURAL ENTERPRISES
Worldwide and domestic experience confirms the need to optimize agricultural production based on an agrolandscape approach and ensure the growth of efficiency in the use of natural resources and the creation of optimal c...
EFFICIENCY OF MILK PRODUCTION AT THE AGRICULTURAL ENTERPRISES
Introduction. The decline of the dairy industry is caused to a great extent by unprofitability of milk production, therefore the number of dairy enterprises is constantly decreasing. Local study of specifics and problems...
FOREIGN EXPERIENCE OF PUBLIC MANAGEMENT OF INVESTMENT DEVELOPMENT FOR REGIONAL ENTERPRISES
Introduction. At present Ukrainian State has certain problems in public management of investment development for the region’s economy. Our country is a developing country, so to achieve a high level of economic developm...
IMPROVEMENT OF THE ENVIRONMENTAL IMPACT ASSESSMENT SYSTEM IN THE CONTEXT OF ENVIRONMENTAL PROJECT SUPPLY
Introduction. At present, a significant factor in the sustainable growth of the country's economy is the development of the productive sector, which is necessarily accompanied by an increase in human impact on the enviro...
ORGANIZATIONAL AND METHODICAL PRINCIPLES OF SEEDLING OF OILSEEDS
Introduction. The seed industry is a complicated economic complex with an extremely high potential, which can only be realized through a scientific approach, rational use of natural and material resources, specialization...