Relacje oparte na zaufaniu a doskonalenie jakości usług publicznych
Journal Title: International Journal of Contemporary Management - Year 2010, Vol 9, Issue 4
Abstract
Współcześnie uznaje się, że zaufanie jest niezmiernie ważnym elementem przestrzeni społecznej i przynosi określone korzyści zarówno dla organizacji, jak i ich interesariuszy (stakeholders). Korzyści te dotyczą nie tylko umacniania więzi międzyludzkich, ale również sprzyjają doskonaleniu jakości oraz efektywności funkcjonowania i rozwojowi organizacji. Celem opracowania jest próba określenia związków pomiędzy relacjami zaufania a doskonaleniem jakości usług publicznych.
Authors and Affiliations
Joanna Jończyk
Keywords
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