Criteria for strengthening the quality of service to the user of higher education services. UF case study
Journal Title: Prohominum - Year 2023, Vol 5, Issue 2
Abstract
This document aims to develop an analysis on administrative management in satisfaction of service quality for students of the Technological Training Institute (ITF). The methodology uses a mixed approach, collecting data through a questionnaire to 388 students, via the Internet, structured from the dimensions and indicators relevant to the SERVPERF technique. The results report for the administrative management a 0.981 on the satisfaction of the quality that the student has of the services that he receives from the ITF. Based on these results, the proposal for the creation of the Student Accompaniment Center was developed, whose functions are to promote a channel of communication between students, authorities and institutional administrative entities; and counseling for students in different academic management processes
Authors and Affiliations
Lissette Juleysi Vacacela Conforme
Keywords
Related Articles
- EP ID EP719226
- DOI https://doi.org/10.47606/ACVEN/PH0188
- Views 44
- Downloads 0
STUDY OF THE STRATEGIES EMPLOYED BY TEACHERS FOF TEACHING MULTIPLICATION IN PRIMARY EDUCATION STUDENTS
The work’s objective was to study the strategies used by teachers for teaching multiplication in Primary Education students. This research assumes the field modality supported by the documentary review, descriptive level...
Teacher development and the 2020 pandemic in Peru
The article deals with the state of regular basic education in Peru at the end of 2019, the beginning of the COVID-19 pandemic, which caused the implementation of virtual education. The objective of the article...
Fundamentals of modern educational management
Most educational institutions have implemented plans and strategies to adapt to this change in national requirements that include, among other things, improving the quality of care for teaching staff. The methodology us...
Contextualized strategies to improve geometric thinking in high school students
Geometric thinking is an ability that is acquired throughout the life of the subject, according to the evolutionary stages. This mental process is used to understand the three-dimensional thinking of space. Th...
AREST proposal to strengthen scientific skills in primary school students in Piura
0169ABSTRACTNowadays, the educational field demands more and more knowledge, since the situations experienced today require a subject that responds to the demands of the moment and that manages his...