Criteria for strengthening the quality of service to the user of higher education services. UF case study
Journal Title: Prohominum - Year 2023, Vol 5, Issue 2
Abstract
This document aims to develop an analysis on administrative management in satisfaction of service quality for students of the Technological Training Institute (ITF). The methodology uses a mixed approach, collecting data through a questionnaire to 388 students, via the Internet, structured from the dimensions and indicators relevant to the SERVPERF technique. The results report for the administrative management a 0.981 on the satisfaction of the quality that the student has of the services that he receives from the ITF. Based on these results, the proposal for the creation of the Student Accompaniment Center was developed, whose functions are to promote a channel of communication between students, authorities and institutional administrative entities; and counseling for students in different academic management processes
Authors and Affiliations
Lissette Juleysi Vacacela Conforme
Keywords
Related Articles
- EP ID EP719226
- DOI https://doi.org/10.47606/ACVEN/PH0188
- Views 21
- Downloads 0
Teaching Law In The Field Of The Pandemic
The teaching of Law in the field of the Pandemicproduct of the Coronavirus or also called Covid-19, is the reason that leads to investigate everything related to aspects such as the way in which this situation ha...
Use of digital marketing in an online nuts
Nuts stores have had a boom in recent years, motivated by increase in consumption by the population. That is why the purpose of the present study is to design a digital marketing plan for an online nuts store in the cit...
Balanced Scorecard, incidence in the effectiveness of management of the commercial system. Case of Empresa Grau S.A
The investigation titled Balanced Scorecard, incidence in the effectiveness of management of the commercial system. Case of EmpresaGrau S.A., its objective was to determine the Influence of the...
Use of digital marketing in an imaging center
The medical care provided by diagnostic imaging centers is essential for the study of various pathologies that the population presents, since it is the basis for the diagnosis what doctors do; for which its diffusion and...
Digital applications as a tool for learning basic accounting in the monsignor juan wiesneth educational unit
Digital applications are Information and Communication Technologies (ICT) fundamental in the teaching-learning processes at the educational level; especially they are used as tools in Basic Accounting. Objective: To anal...