Revista Competência

Revista Competência

Basic info

  • Publisher: Senac-RS
  • Country of publisher: brazil
  • Date added to EuroPub: 2020/Feb/10

Subject and more

  • LCC Subject Category: Education, Fashion, Management, Communication, Recreation and Leisure
  • Publisher's keywords: Education, Fashion, Management and Business, Communication and Information, Hospitality and Leisure
  • Language of fulltext: portuguese, spanish, catalan, english

Publication charges

  • Article Processing Charges (APCs): No
  • Submission charges: No
  • Waiver policy for charges? No

Editorial information

Open access & licensing

  • Type of License: CC BY-NC-ND
  • License terms
  • Open Access Statement: Yes
  • Year open access content began: 2008
  • Does the author retain unrestricted copyright? True
  • Does the author retain publishing rights? False

Best practice polices

  • Permanent article identifier: DOI
  • Content digitally archived in: Other
  • Deposit policy registered in: None

This journal has '225' articles

ESTUDO DA CAPACIDADE DE USO DA INTERNET POR REDE WI-FI NA HOTELARIA DE PORTO ALEGRE

ESTUDO DA CAPACIDADE DE USO DA INTERNET POR REDE WI-FI NA HOTELARIA DE PORTO ALEGRE

Authors: Luiz Alonso de Oliveira Blanco Hunder Everto Correa Junior Márcia Inês Marasca Lazzeri
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Abstract

The tourism boom has provided a spectacular expansion of the hotel industry, which has required monitoring and improvement of technological advances, with a view to adapting and training to meet the changing needs of modern users. These people have computerization not only as a tool for work or leisure, but they have it incorporated into their personal lives due to the extensive growth of new technologies. In 2014, the World Cup will be held in Porto Alegre, a great event with great flow of different user profiles connected to most types of existing technologies available with high capacity for exchanging large flows of information with different countries . This article aims to analyze how hotels are prepared in relation to the capacity of wireless network ( WI-FI ) in all their facilities to meet the demand that will be required during this period.

Keywords: Hospitality. Internet. Load capacity.
MODELAGEM FUZZY PARA A GESTÃO DE SUPRIMENTOS: UM ESTUDO DE CASO SOBRE A AQUISIÇÃO DE INSUMOS

MODELAGEM FUZZY PARA A GESTÃO DE SUPRIMENTOS: UM ESTUDO DE CASO SOBRE A AQUISIÇÃO DE INSUMOS

Authors: Aline Botelho do Nascimento Regina Serrão Lanzillotti
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Abstract

The current environment inside and outside organizations is dynamic and full of uncertainties. Managers are overloaded due to the complexity of organizational processes. The daily demands of fast and assertive decisions require the use of decision- making tools that could increase the quality and speed of decision-making process. The need to manage projects of modernization imposes constant improvement of the processes of purchasing goods. Tradition with suppliers is not the only form of action, but knowledge of the cost / benefit relation contributes with the improvement of the management process. The objective of this work is to classify the inputs in a Qualiquantitative manner from the perspective of Fuzzy Sets (CF), which lists “value” and “time of delivery of the goods by the supplier.” The fuzzy logic system favors the interaction of these variables by the Fuzzy Inference Machine that correlates antecedents and consequents with the generation of Fuzzy Logic rules. This proposal was applied to a public company that should decide between suppliers originating from organs located abroad or not. In acquisitions via exterior, there was a higher incidence of “Acquisition outside the timely” (40.43%), while this specification to the domestic market was almost half (20.93%). Acquisitions that could be considered “at risk delay” were more frequent in the Private Sector (25.58%), while when being purchased abroad, the rate is halved. The model adopted has facilitated decision making of the manager responsible for the acquisitiont of goods related to the work routine.

Keywords: Input Management. Fuzzy Logic. Decision Making.
MOTIVAÇÃO DOS PARTICIPANTES EM CURSO DE EXTENSÃO SOBRE ALIMENTAÇÃO E QUALIDADE DE VIDA NO PROCESSO DE ENSINOAPRENDIZAGEM

MOTIVAÇÃO DOS PARTICIPANTES EM CURSO DE EXTENSÃO SOBRE ALIMENTAÇÃO E QUALIDADE DE VIDA NO PROCESSO DE ENSINOAPRENDIZAGEM

Authors: Luciana Dapieve Patias Lize Stangarlin Mariana Moura Ercolani Novack Karla Marques da Rocha
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Abstract

Currently, extension courses are to complement the knowledge in a particular area in order to provide opportunities for social and human development, and diffusion of knowledge. The objective of this research is to train participants to an extension course on the importance of nutrition and quality of life, investigating later changes in the behavior of the group constituted for this qualification. The qualitative and quantitative research has descriptive profile and uses the technique of data collection to investigate a purpose. Adults of different ages who attended an extension course on nutrition and quality of life in the city of Faxinal do Soturno, RS, provided the data. To complement the data, a questionnaire was applied in order to analyze, among other information, the motivation participants had to look for the course. It was observed that the majority of participants took the course in search of new knowledge. It was also found that more than half of the participants reported being highly motivated and stimulated for it. The majority emphasizes the enthusiasm for trying new experiences in relation to learning, especially when they add knowledge beyond professional life. Thus, it emphasizes the importance of achieving extension courses on various topics that reach the community in order to expand knowledge beyond schools and universities.

Keywords: Extension course. Teaching-learning. Motivation.
O TURISMO PEDAGÓGICO NA EDUCAÇÃO INFANTIL E A EDUCAÇÃO PARA A CIDADANIA

O TURISMO PEDAGÓGICO NA EDUCAÇÃO INFANTIL E A EDUCAÇÃO PARA A CIDADANIA

Authors: Cíntia Elisa Dhein Natália da Rocha Guex
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Abstract

This article is a study of the Pedagogical Tourism in Early Childhood School, and its ability to contribute to Citizenship Education. We want to encourage Pedagogical Tourism practices in Early Childhood School and the reflection on the role of Tourism in fostering citizenship. The research was developed in a qualitative and exploratory approach, performed by bibliographical survey and case study of Mimo de Gente early childhood school. The students were observed during the educational tours, an interview with the school principal was made and questionnaires were administered to teachers and parents. The study allowed us to understand the concept of citizenship and its relevance; identify the goals of education and its relationship to citizenship; investigate the role of tourism as an educational tool; understand the dynamics of the educational tours held at Mimo de Gente early childhood school; and check if parents and teachers of Mimo de Gente school identify educational tours as pedagogical tourism activities, and understand them as a fomentation of citizenship.

Keywords: Pedagogical Tourism. Education. Citizenship. Educational Tour. Mimo de Gente Early Childhood School.
REQUALIFICAÇÃO DO PERÍMETRO DA FAVELA DO JARDIM EDITH EM SÃO PAULO: PERCEPÇÕES INICIAIS SOBRE A HOSPITALIDADE NO ESPAÇO URBANO

REQUALIFICAÇÃO DO PERÍMETRO DA FAVELA DO JARDIM EDITH EM SÃO PAULO: PERCEPÇÕES INICIAIS SOBRE A HOSPITALIDADE NO ESPAÇO URBANO

Authors: Airton José Cavenaghi Luciana Lagares Gonzalez Maria Ângela Cabianca
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Abstract

This article discusses the formation of Jardim Edith’s slum, in the city of São Paulo, and the project Operação Urbana Consorciada Água Espraiada, which is aimed to revitalize the region of the former Água Espraiada Avenue, current Jornalista Roberto Marinho Avenue, which included Jardim Edith’s slum. Later on, this study will address the speculator investment of a large real estate group in the region in the 70s of the twentieth century. For the critical analysis proposed, this study used literature related to urban spaces and concepts of urban segregation, discussed by Rolnik (2012); hospitality in urban spaces proposed by Grinover (2007); readability of place, proposed by Lynch (2011); the historicity of clipping geographic approached by Frúgoli Jr. (2000), as well as official documents of the Municipality of São Paulo, among others. This work is focused on exposing the possibility of redevelopment related to inclusion, the conflicts generated out of from large urban and social changes and the role of hospitality in urban spaces, involving government, entrepreneurs, community and beneficiaries.

Keywords: Urbanism. Hospitality. Recovery. Slum. São Paulo.
CONVÍVIO ENTRE PROFESSORES EM ESPAÇOS MULTIDISCIPLINARES: UM ESTUDO COM OS PROFESSORES DE UM CURSO SUPERIOR DE TECNOLOGIA EM HOTELARIA

CONVÍVIO ENTRE PROFESSORES EM ESPAÇOS MULTIDISCIPLINARES: UM ESTUDO COM OS PROFESSORES DE UM CURSO SUPERIOR DE TECNOLOGIA EM HOTELARIA

Authors: Marcelo Oliveira da Silva Maria Inês Corte Vitória
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Abstract

The article presents excerpts from a thesis dealing with multidisciplinary spaces as potential promoters of continuing education for teachers in the context of an undergraduate technology program in hospitality. The objective of this study is to survey the perception of teachers, as research subjects, about their interaction with each other and the possibility of continuing education. In order to do so, the works of scholars that deal with continuing education are initially discussed, especially those by authors who sustain that there are other possibilities for continuing education apart from formal educational spaces. The research is descriptive and the approach is qualitative. Data were collected through interviews and submitted to content analysis. We present here the analyses of teachers’ responses to the first three questions in the dissertation’s corpus.

Keywords: Continuing education. Non-formal learning. Hotel Management. Hospitality.
DISCURSOS DE ALUNOS E PROFESSORES SOBRE O COMPROMETIMENTO DO ESTUDANTE NA EDUCAÇÃO PROFISSIONAL

DISCURSOS DE ALUNOS E PROFESSORES SOBRE O COMPROMETIMENTO DO ESTUDANTE NA EDUCAÇÃO PROFISSIONAL

Authors: Guilherme Mendes Tomaz dos Santos Vera Lucia Felicetti
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Abstract

Successful student learning is related to several factors, among them, their responsibility as a student, which means their engagement in learning. This article is a qualitative study about the engagement of students in their learning process having the authors Catholico (2009), Cunha (2000), Felicetti and Morosini (2010) and Meirieu (1998) as a theoretical background. Most countries lack studies involving student engagement, researches focused on teacher responsibility are plentiful, however. This work was developed in the context of professional education at a Vocational Technical School in Porto Alegre, State of Rio Grande do Sul. Accordingly, we analyzed and reflected on discourses of pupils and teachers about the engagement of students of Vocational Education. The engagement reflecting positively on the teaching and learning process was observed. Thus, this work points out the need for further discussion and perceptions on the engagement of students of Vocational Education. It is important that graduates of Vocational Education understand their role towards their learning, since they are the protagonists in the school context.

Keywords: Student engagement. Vocational technical education. Learning. Teaching.
ESTUDO DA QUALIDADE DE SERVIÇOS OFERECIDOS EM HOTÉIS DE PORTO ALEGRE/RS: OFERTA DE ALIMENTOS ISENTOS DE GLÚTEN E LACTOSE NO CAFÉ DA MANHÃ

ESTUDO DA QUALIDADE DE SERVIÇOS OFERECIDOS EM HOTÉIS DE PORTO ALEGRE/RS: OFERTA DE ALIMENTOS ISENTOS DE GLÚTEN E LACTOSE NO CAFÉ DA MANHÃ

Authors: Cristina de Janaína Barreto Nísia Cé
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Abstract

Este estudio acerca de las restricciones alimenticias tiene como objetivo general investigar la información disponible en el servicio de buffet del desayuno en los hoteles de Porto Alegre y las formas de preparación para los huéspedes con Enfermedad Celíaca e Intolerancia a la Lactosa. Este estudio que tiene como referencia libros del área nacional, internacional y sitios web, se presenta como método comparativo- descriptivo a través de un cuestionario con preguntas abiertas y cerradas en hoteles de categoría estándar, media y alta. Se puede analizar que los hoteles investigados tienen conocimiento sobre las restricciones alimenticias (Enfermedad Celíaca e Intolerancia a la Lactosa) y saben que un desayuno diferenciado para ese público es importante, sin embargo no planean y no tienen un stock mínimo de esos productos diferenciados y ni siquiera existe una identificación en el buffet para atender mejor y satisfacer al huésped. Recordando que una planificación correcta y adecuada para atender las necesidades del huésped con restricciones alimenticias va más allá de una simple elaboración del menú, antes de cualquier cosa, inicialmente se debe realizar una capacitación de los empleados e involucrar a todo el equipo del emprendimiento hoteleiro.

Keywords: Desayuno. Hostelería. Enfermedad Celíaca. Intolerancia a la Lactosa.
MUDANÇAS NA LEI DAS SOCIEDADES POR AÇÕES: CONVERGÊNCIA DO TRATAMENTO CONTÁBIL NO BRASIL DE ACORDO COM AS NORMAS INTERNACIONAIS

MUDANÇAS NA LEI DAS SOCIEDADES POR AÇÕES: CONVERGÊNCIA DO TRATAMENTO CONTÁBIL NO BRASIL DE ACORDO COM AS NORMAS INTERNACIONAIS

Authors: Paulo Schmidt José Luiz dos Santos Paulo Roberto Pinheiro
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Abstract

This paper aims to identify the main similarities and differences, as amended in Brazilian regulations, through the amendment of the Law of Corporations by Law 11.638/07 and Law 11.941/09, concerning the preparation of statements in particular the accounting balance sheet, identifying the real convergence, or not, of Brazilian standards to international standards issued by the International Accounting Standards Board. To achieve this goal, initially, the components of the financial statements, how to prepare the balance sheet, as well as the main concepts related to its structuring were analyzed. Since then, a comparative study showing the main differences and similarities between the standards was drawn. Finally, it was found that the change made by the corporate law effectively converged to international standards, although significant differences such as the mandatory presentation of statement of added value as an integral part of the financial statements and the decreasing liquidity in the presentation of accounts in the balance sheet.

Keywords: Accounting Standards. IASB. Corporate Law.
O ADMINISTRADOR E AS ORGANIZAÇÕES SOB A ÓTICA DAS COMPETÊNCIAS

O ADMINISTRADOR E AS ORGANIZAÇÕES SOB A ÓTICA DAS COMPETÊNCIAS

Authors: Gabriel Vianna Schlatter Patrícia Alejandra Behar
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Abstract

This paper analyzes how the concept of competency has evolved over time and how it has been used, both in organizations and to describe management professionals. Starting from the historical evolution of the concept of individual competency, we explore it in the organizational context, describing how it is applied and understood by managers. Besides, we verify how managers have been defining competency and describe organizational activities that are directly related to the use of this concept. Some examples are the mapping of competencies, training and workforce development, compensation and performance evaluation. Finally, we study, in particular, how administrator competencies have been described, both having governmental agencies as a reference and specific research conducted on the topic. We hope that this review could be a basis for the construction of new competency models, applicable in organizations, in order to allow a proper assessment and planning of the development of their professionals.

Keywords: Competency. Organizations competencies. Management competencies.
O BRIEFING COMO FERRAMENTA AUXILIAR NA GESTÃO DE PROJETOS EM MICROEMPRESA DE PUBLICIDADE

O BRIEFING COMO FERRAMENTA AUXILIAR NA GESTÃO DE PROJETOS EM MICROEMPRESA DE PUBLICIDADE

Authors: Felipe Schneider Viaro Maurício Moreira e Silva Bernardes Régio Pierre da Silva
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Abstract

This article aims at analyzing the briefing as project management complementary tool to be applied in design and advertising microenterprises. These companies need organization and effectiveness for surviving in their early years in the market. This study raises the use of briefing beyond a formal contract between the parties involved on it. Case study was defined as the main research strategy, as we intended to answer questions as how and why in our object of study. Throughout this research are considered project aspects such as communication and collaboration, positive and preventive actions to solve problems as well. It was found that the briefing in order to be used as a complementary tool of project management is useful in cases where the management culture does not exist. In the successful cases, we identified that it is very important the customer collaboration and completeness of the briefing. However, in the unsuccessful cases, the lack of experience of the project team and the difficulty of communication between the company and the customer were the most prominent cause of low performance of the project.

Keywords: Project management. Microenterprise. Design. Adverstising.
O COMPORTAMENTO DAS MICRO E PEQUENAS EMPRESAS DE MODA NAS REDES SOCIAIS

O COMPORTAMENTO DAS MICRO E PEQUENAS EMPRESAS DE MODA NAS REDES SOCIAIS

Authors: Francisco J. S. M. Alvarez Marcela Bortotti Favero
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Abstract

This paper aims to present aspects related to the behavior of micro and small fashion companies on social networks. This paper explores the question of the frequency of publications and their relationships with users’ interactions. Data were collected through monitoring of fan pages of twenty-three apparel companies of the Bras de São Paulo (shopping center and high street shops) region over a period of two months. The results show that micro and small fashion companies are using the social network, Facebook, with different intensity, but does not observe any direct relationship between the mean of publications and the average responses of users (consumer interaction with the page). Another important result is related to the day of greatest overall return on user responses, for micro and small clothing firm is on Sunday and Mondays.

Keywords: Fashion. Micro and small companies. Social network. Facebook.
OS IMPACTOS DA OBRIGATORIEDADE DA COLETA SELETIVA PELA POLÍTICA NACIONAL DE RESÍDUOS SÓLIDOS SOBRE AS ORGANIZAÇÕES DE CATADORES DE MATERIAIS RECICLÁVEIS E O DESENVOLVIMENTO LOCAL

OS IMPACTOS DA OBRIGATORIEDADE DA COLETA SELETIVA PELA POLÍTICA NACIONAL DE RESÍDUOS SÓLIDOS SOBRE AS ORGANIZAÇÕES DE CATADORES DE MATERIAIS RECICLÁVEIS E O DESENVOLVIMENTO LOCAL

Authors: Márcio Augusto Monteiro Adilene Gonçalves Quaresma
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Abstract

The mandatory implementation of selective collection by the National Solid Waste Policy in all Brazilian municipalities poses risks to the sustainability of Organizations of Recyclable Materials Collectors when the principles of local development are not considered in their management. A larger volume of recyclables requires, hence, new needs for their handling, eg, adequate physical space for handling and storage, equipment such as baler and forklift, skilled labor and the absorption, by the market, of the material worked. In this sense, it is observed that some of these aspects are directly related to the specific characteristics of each region, and others depend on variables beyond the territorial limits of the municipality as the existence of a consumer market able to absorb the new supply of recyclables. In a research with qualitative and quantitative characteristics that addressed administrative aspects of civil engineering and manufacturing, of health and workplace safety, and of trade from 18 organizations located in the state of Minas Gerais the close relationship between the selective collection, organizations of recyclable materials collectors and local development was observed.

Keywords: Waste. Recyclables. Selective Collection. Local Development.
PRÁTICAS DE RECICLAGEM DE RESÍDUOS TÊXTEIS: UMA CONTRIBUIÇÃO PARA A GESTÃO AMBIENTAL NO BRASIL

PRÁTICAS DE RECICLAGEM DE RESÍDUOS TÊXTEIS: UMA CONTRIBUIÇÃO PARA A GESTÃO AMBIENTAL NO BRASIL

Authors: Poliana Gomes Silveira Machado Jordan Nassif Leonel
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Abstract

The recycling of textiles is the method of reprocessing used clothing, fibrous material and leftover fabric for the purpose of formation of new products. Recycling practices in the textile industry have been adopted since the beginning of the twentieth century. This article aims to promote understanding of recycling textile waste as an alternative to reduce environmental impacts. Currently, most of this waste is disposed of improperly, and being destined for landfills in several countries. The recycling of textile waste is a well-organized industry, thus, examples of companies doing this practice in Brazil and elsewhere in the world are outlined, pointing out guidelines for the expansion of this process in order to minimize environmental impacts by the sector in line with the public policy and the need to change the current model of consumption.

Keywords: Sustainability. Waste management. Textile recycling.
SIMULAÇÃO DE SYN FLOODING ATTACK NO COMMON OPEN RESEARCH EMULATOR

SIMULAÇÃO DE SYN FLOODING ATTACK NO COMMON OPEN RESEARCH EMULATOR

Authors: Alex M. S. Orozco Augusto P. Fernandes Giovani H. Costa
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Abstract

This paper discusses the use of the Common Open Research Emulator (CORE) as a platform to simulate attacks of Denial of Service (DoS), as the SYN Flooding attack. The graphical interface of CORE easily allows to orchestrate a fictitious network topology and to define the services performed by the hosts. Through the structure designed, we can effectively attack a host and analyze the data flow by an IDS/IPS (Intrusion Prevention and Detection System). When the system detects the attack, the IPS applies countermeasures aiming to interrupt the data flow between the attacker and the victim. To perform the process of countermeasures, we use tools such as SNORT and Guardian. This structure allows the simulating process to occur before purchasing the equipment, reducing the risk level of the project. This environment also provides learning and training activities focused on computer network and information and communication security, and communication in a simple fashion.

Keywords: CORE. Attack of Denial of Service. Intrusion Prevention and Detection System.

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